FREQUENTLY ASKED QUESTIONS
I will have you verbally confirm you have read and understood these pages before your commission starts. Always refer back to this FAQ if you have any questions. These disclaimers and ToS are here for my transparancy as well as your awareness. It is important to read and know what to expect.
What sets NaysPinClub apart?
- NaysPinClub ONLY provides A grade pins! You only get the best! No need to worry about lost profit over B grades.
- Members of NaysPinClub receive a 4″, hard acrylic, custom made trading badge of their pin design to make trading at conventions more fun and easier to spot other members! (Aswell as a NaysPinClub lanyard with a safety snap to display it and your pins for trade on! AND a Nayspinclub pvc keychain to attach to your lanyard)
- All members receive a decked out package, prepared with a lot of love. Full-size Canadian chocolate bars, re-usable fabric storage baggies, lots of special goodies to make it more of an immersive experience! My gift to you… From Canada!
- Pins are HAND sorted and inspected by me. I don’t just send you what the manufacturer sends and you get what you get, you only get the best! I purchase pins out of pocket and replace any B grades, with A grades from my own stock!
- A fast turnaround! From the time I start the art, until the pins are completed is generally just a month! The whole Process from payment, to pins being in hand is around 40-60 days (depending on the shipping of course) But I strive for a faster turnaround than other makers in the market.
Customer and Commercial Rights
- You’re provided (one) minor adjustment during the sketch stage. You have until the next day to request an adjustment before I complete the file.
- It is recommended to have a concept provided. If you do not provide a concept, you will not be allowed to make major changes.
- You do not have commercial rights to the artwork. To purchase rights, please contact me to discuss a commercial fee.
- The artwork is a web-size png. They are drawn on a smaller canvas with only the intention to be made into a pin. High res files are not made and individually sent out, but you are welcome to repost the version posted on Twitter.
- I reserve all rights to my art and it can be used as I see fit. This may be used for promotion, free pins, giveaways, etc. No artwork is excluded.
- Pre-orders on your personal pins can start once your manufacturing has been paid.
Payment
- OLD:Manufacturing costs will always be expected 1st of the following month. Please be ready on the 1st.
NEW: Payment will now be expected Mid-end of the month before the previous payment date and will be announced and updated in a twitter channel ‘ See what is the process’ - Payment must be made with immediate payment (No e-cheques/ pending payments.) If payment can not be made within 48h, you must contact me immediately.
- My fee and shipping are due the same day as acceptance.
- If you fail to make payment within one week of receiving the quote/ request for payment, your rights to the artwork and pin will be forfeited. Manufacturing has already started by the time you receive your quote. You the customer, agree and commit to manufacturing in your signup form. If I am forced to pay for your pin, you will be blacklisted.
- Payment for manufacturing is sent directly to the manufacturer. Their email will be given to you at the time of the quote to send payment. I have worked with them for 3+ years, They are a trusted company. Payment literally takes one minute~ super easy!
Manufacturing
- PICKING YOUR PANTONES: You can choose your own pantones upon being selected to avoid any potential delays/ remakes. Here is a resource where you upload your character and select the pantones you think are closest in your personal preference.
(PLEASE NOTE: This site also includes Hex #s… It MUST be a Pantone number.) https://www.printkick.com/tools/image-colour-match
To pick: You can provide me your list via DM, and label it by the colors ( Pink= Pantone 169 C, Yellow= Pantone 108 C and so on) It is also very useful to me if you just provide a cropped color sheet with your selections, or write the numbers next to your color selection on your reference! - The manufacturer may be required to simplify complex designs or make small changes if there is a “problem area”; e.g. a small fill (like making a spot or stripe larger to be able to fill to ensure a quality product. Thin lines and spots can be common problem areas.
- All colors must be “lined” to seal the enamel (Unless screen-printed)
- WHITE PINS: Pins with designs that have 1/4 or higher of white, will automatically have 10 extra pins included in your order to account for flaws.
- PASTELS: Very light colors simply may not exist as a pantone color.
- GREYS: Greys are problematic for setting similar in color, or too bright or too dark. Please be aware if your character is mostly grey.
- In the very rare, but possible scenario of a manufacturer error (Mis-plating, missing a marking, color coming out dark etc) The factory will usually offer a replacement or discount on a future design.
- It is possible to have your pins manufacturing bumped. This will extend the ‘manufacturer payment due’ and general timeframe by a month. You will be notified if your commission may need to be bumped for any reason.
- The physical pin can be subject to slight color change in comparison to the digital file provided as the manufacturer utilizes Pantone colors in their production process. Pantones are hand mixed and created to the best of the workers ability, but they can bake/ settle slightly different.
- Large orders (over 100pc) will not be quality controlled with ‘A grade’ guarantee and you will have the possibility to receive A- and B grade pins.
Distribution
- I will possess some of all pins made, which will be available to Pin Club members and at conventions.
- All custom pins are Patreon items. Your pin will be distributed to my members. I do not offer private distribution of pins at this time.
Other
- In the rare scenario of a life event changing your ‘status of purchasing pins’, the artwork is non-refundable, but I will allow you to bump your design to a future batch and pay for manufacturing at a later date as long it is caught early. If pin is already being manufactured (Which starts once the artwork is complete mid month), you are responsible to pay at that time regardless, as you committed to this commission.
- NaysPinClub is 0 tolerance and will discontinue/ not accept work from anyone who has a history of, or stands for (but not limited to) Racism of any sort, Transphobia, Hate-groups or Zooph*lia. We hold the rights to decline any customer we see not fit up uphold community standards.
If such things are uncovered after a pin is created, It will be removed from the stock line (never re-printed) and blacklisted. - Blacklisting can also be a result of defamation of any sort/ tarnishing the name of NaysPinClub, or an unsavoury experience. Black-listed pins will be cleared out of my stock in any way I see fit.
- New members are selected.
- Upon being selected, you will pay upfront for my fee, and shipping. (Due same day of application and acceptance)
- There is a small grace period after acceptance as I take a batch the month before it starts, then I start sketches.
- You will have the initial sketch sent to you for confirmation. (Typically before mid-month)
*There are no changes beyond the sketch stage. (Unless something is missed) - Final Art will be completed, posted and submitted to the manufacturer (mid-month), they generate a vector and prepare the manufacturing cost.
- OLD:Payment for manufacturing is requested and must be made in a timely fashion on the 1st (48h maximum).
NEW: (July 2021) Customers will now be expected to pay 2 weeks earlier than previous, within a mid-end of month timeframe. - NEW: (July 2021) Twitter channel will be made for current members in the batch for announcements
View new updates here: https://twitter.com/Nayeliefox/status/1411169525307957259?s=20
Will be updated and previous rules fully replaced on site as of August 2021.
Behind the scenes looks and commission openings are exclusive to Patreon members.
I highly encourage you to join at least the month your pin is in creation, as the memberships are what make your commission possible!
Please note that I do not send individual updates of your pins. I post in batches on Patreon and your best option to have updates, is there.
I will only contact you if a problem arises or I have any questions. If a general delay arises, I will create a Twitter group chat including the members directly affected to notify you directly.
Behind the scenes:
- The Manufacturer delivers rough metal casting.
- Rough enamel fill is completed.
- Pins are ‘plated’ which means they have the enamel polished and have the metal made into the color they are supposed to be.
- The Manufacturer provides group photos of the finished pins.
- Pins are shipped to me, usually received within a week.
- I quality check the pins personally and only send out grade-A pins.
- I then, prepare individual goodie bags, trading badges, pack boxes, and prepare for shipping.
- Custom pins await Patreon mailout day (first week of the following month) and are shipped out at the same time. All mail goes out at the same time since I pay for the pickup service. You will receive a tracking number around this time.
- All packages are sent, tracked, and insured. It is on average 3-12 business days for shipping. (Not including National delays)
By paying your invoice, You agree to and acknowledge my terms of service and disclaimers. All prices are in USD.
NaysPinClub Fee:
It does not just simply include the cost for my artwork, It is:
- Late-night hours and early mornings corresponding with the company in a different time zone, making sure your pin is on track.
- Small portion of customs/import fees I pay on /every/ box
- Bonus items I prepare for all members, acrylic badge, candies, organza bags.
- Packing materials for you. Boxes, filling, custom tape, etc
- My time, hand sorting and inspecting every single pin, replacing B grade, with A grades that /I/ purchase, to ensure you get the best
- My time organizing and packing every custom box, manually inputting it in the system, and paying for parcel pickup.
- NaysPinClub fee is a flat-rate fee of $150 for a standard commission of 50pc 1.75″ pins, $120 for 1″ (Itty bitty).
Manufacturing Costs:
Many factors can adjust the cost of your pin, like:
- As of 2021, and as of Pin #96, Pins have now upgraded from 1.5″ to 1.75″. This raises the cost of manufacturing by a few dollars, but allows more details and higher-quality lines and fill. The ‘price range’ has been adjusted with the size upgrade in mind.
- Characters with many colors will rack up the manufacturing costs ( few cents extra per color) Base cost estimates include 6 colors.
- Pins come standard with black nickel plating. Alternative plating can be ordered as an ADDITIONAL set, but you must purchase a minimum of 50 pins. Only if I really agree a plating will work with a character, I will offer it as the main plating option.
- Screen-printing is+$25 per color. I will let you know if your character’s design requires screen printing.
- If a screenprinted pin ever needs a re-print, the Screenprint set-up fee must be paid again. It is suggested to order ahead for screenprinted pins
- 50pc pins range from $130-200. (Base price estimate, Excluding handling fees. Many colors or any specialties will exceed this estimate)
To calculate for a larger order with base costs, (100+) The 1-time mold fee is $105, and then each individual pin typically runs $1.2-2.0 depending on the number of colors and alterations. - ‘Itty bitty’ pins on average run $80-110 for Manufacturing.
Pins are a return investment and you get to make your money back!
Shipping:
Canada & USA for $60 (Regular), (Itty bitty) for $40
International for $80 (Regular), (Itty Bitty) for $60
Unfortunately, it is very expensive to send tracked international packages.
I am not responsible for any additional shipping/third-party costs.
‘All-Inclusive shipping, what does that consist of?’
This includes a small portion of the tracked shipping from the manufacturer to me, and it includes postage (tracked and insured) from me to you. There are no cheaper shipping options as I will not send out valuable goods without tracking.